Technical Support

Committed to excellence in support of our user community

Carlisle Development has published and supported collectibles software since 1994

Accessing our Technical Support

Technical support for our product line is provided free of charge via email 7 days per week on extended hours. By focussing on email as our prime support vehicle we can provide quick resolution of most user questions in hours rather than days without regard to geographic location. To access our customer support, email support@carlisledevelopment.com. Please provide as much detail as possible, usually with sufficient detail most issues can be resolved in one interaction.

Technical support may also be accessed by placing a call to 978-369-4908. You will be connected with voice mail. Please leave a detailed description of your issue and your current email address. In most instances we will respond via email.

Download Area

Apply the latest software updates to our products

IMPORTANT – Service packs must only be installed if you have the correct version. For example Version 16 Service Pack 2 may only be installed if you are already running V16. If you apply a service pack to a different version, you will need to reinstall your original version.

Product Manuals

Download product manuals for current versions of Collector’s Assistant

Tutorial Videos