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Installation accepting all defaults is recommended. All files are placed in the folder CollectorAssistant on the c:drive (Windows installs)

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Frequently Asked Questions - Installation

Common installation issues


I placed the CD in the drive and nothing happened?

In most instances, placement of the CD in the drive will initiate installation. If this does not happen, you can directly begin the installation by running x:setup.exe from the Start button replacing the letter X with the letter of the drive in which you placed the CD.


I tried to start the Collector's Assistant from its desktop icon, but received a message that I need the DotNet environment

The Collector's Assistant Version 8 uses the Microsoft DotNet environment which is usually installed on most recent Windows. Older XP installations sometimes lack this, in which case it may be downloaded and installed from the Microsoft Download center.


I clicked on Install Products from Family CD and nothing happened?

This button actually runs the real installation program (setup.exe). In some instances it is necessary to run setup.exe directly from the start button.