Browse our Technical Support pages to learn more about our products

Policies

Shipping via USPS First Class Mail, Priority Mail or Express Mail.

Supported OS includes Win-10, Win-8, Win-7, Win Vista and Win-XP. Collector's Assistant supports Mac OSX 10.8 and above. iOS version available at App store

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Shipping

All orders are shipped with 1 business day of order placement unless otherwise noted. Orders placed on Saturday or Sunday are shipped on the following Monday.

Orders delivered via internet are all manually verified prior to emailing a download link and installation keycode. Normally you will receive an email with download info within 1 business day.

Delivery times do not include the 1 day order processing which should be added. Delivery is available via USPS First Class Mail, USPS Priority Mail (2-3 day target delivery - not guaraneed) or USPS Express Mail (1-2 day guaranteed.

Privacy

Carlisle Development does not sell of give out customer contact information to third parties. E-mail addresses are used solely for responding to customer communications and for our monthly e-newsletter.

System Requirements

All software  products will run on Windows 10 (all versions). Windows 8 (all versions), Windows 7 (all versions), Windows Vista (all versions), or Windows XP (all versions). Mac users may run all of our products under an emulator such as Parallels Desktop or Virtual PC including one of the above Windows versions. Collector's Assistant is now available as a native Mac app supporting Mac OSX 10.8 and above (Mountain Lion, Mavericks and Yosemite). Grading Assistant II is now available as a native Mac app supporting Mac OSX 10.10 and above (Yosemite)

Returns

All software products, purchased directly from Carlisle Development are sold with a 30-day unconditional return privilege. You may return products for a full refund (excluding shipping cost) if you are not fully satisfied.